Refund policy

To be eligible for a return, your item must be damaged or broken. Email team@ojiamore.com include a photo or video of the item that is damaged,  and we'll gladly issue a refund or a replacement unless more information is needed. Items sent back to us without first requesting a return will not be accepted.

If your purchased item is not damaged, we do not accept returns. We also do not accept returns on sale items. You can always contact us with any return question at team@ojiamore.com

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as specialty made candles or any other orders along with personalized items), and personal care goods (such as beauty products & jewelry). We also do not accept returns for hazardous materials, matches, lighters, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, whether physically or via picture, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.